ileftmystuff! as a solutions provider is engaged in the service of providing online software solutions and logistics., as a solutions provider, has engaged the services of a primary courier. or its subsidiaries as service links are not liable for any service failure incurred by the primary courier. We have provided a summary of terms and conditions of service for the courier as a reference to our customers, and by the use of this website, you indicate your agreement to be bound by the terms and conditions of this Agreement, the courier’s terms and conditions, and you have entered into a legally binding agreement with


Courier conditions of service

Effective February 14, 2018

Unless otherwise stated, International refers to all worldwide destinations outside of the country where a shipment originates, including the United States. Package refers to any single container or envelope accepted by the courier for delivery. Receiver, Consignee, or Customer refers to the person to whom a shipment is being sent. Shipment refers to one or more Packages moving under a single shipping document. Customer refers to the party contracting with for services. Source Document means a computer document provided by for the purpose of shipping a Package. Rates refer to the online published rates of shipping for Services. Partner refers to the account holder with, ie. Hotel, Resort, etc.


Commodities handled and restrictions upon service

The courier offers transportation of general commodities subject to the following restrictions:

Maximum weight and size may, in its sole and absolute discretion, not accept or may refuse to provide service with respect to any Package or article:

  • Weighing more than 150 pounds or 68 kilograms, or
  • Exceeding 108 inches or 270 centimeters in length, or
  • Exceeding a total of 165 inches or 419 centimeters in length and girth combined

Length is the longest side of the Package or object. Girth is the distance all the way around the Package or object at its widest point perpendicular to the length. Irregularly shaped Packages or objects are to be treated as if they were in a rectangular box for the purpose of measuring.

Maximum declared value

Subject to the limitations set out below, the maximum Declared Value for Carriage that a Shipper may make is:

  • $50,000 for a Package shipped
  • $500 for a Package containing jewelry
  • $100 for a Package containing cheques, phone cards, lottery tickets, gift cards or other items of a similar nature. In no event shall be liable for the face value of these items

If the customer enters no Declared Value for Carriage amount for a Package or Shipment, then the courier's maximum liability for that Package or Shipment is $100.

Any effort by the customer to declare a value in excess of the maximum amounts stated above shall be null and void. The acceptance for carriage by or the designated courier of any Shipment bearing a Declared Value in excess of the maximum amounts does not constitute a waiver of this provision.

Any Declared Value must be declared in the currency specified on the web page where the declaration is made. For international Shipments, the Declared Value for Carriage cannot exceed the Declared Value for Customs.

For international packages with a value over $2500, additional documentation may be required and will cause a delay.

Prohibited articles

The following articles are prohibited by In the event that any such prohibited article enters the Courier system, this does not constitute a waiver on the part of and the designated courier. and the designated courier shall have no liability whatsoever for delay, loss, or damage to any such article, even if the customer has entered a Declared Value on the computer shipping document.

  • Alcohol
  • Ammunition
  • Animal products, non-domesticated (e.g., mother of pearl inlay, snakeskin watch bands)
  • Articles of unusual value
  • Articles that contain more than 50 percent by weight of gold or platinum, or any combination thereof in raw form including, but not limited to, bullion, bars, or scraps of these metals
  • Biological substances
  • Bodily fluids and tissue
  • Call tag
  • Carnet shipments
  • Currency, money orders, negotiable instruments (except cheques)
  • Corpses; cremated or disinterred remains
  • Dangerous Goods
  • Diagnostic Specimens
  • Dry ice
  • Electronic cigarettes
  • Firearms and weapons (including inert and replica explosive weapons)
  • Fireworks
  • Furs
  • Gold or other precious metals
  • High value of more than $50,000
  • Hazardous Material
  • Human remains
  • Industrial diamonds
  • Ivory
  • Letters of Credit shipments
  • Liquids
  • Live animals, birds, and insects
  • Marijuana, including marijuana intended for medical use
  • Medication (cannot be shipped internationally)
  • Money orders/cash
  • Perishables
  • Plants
  • Pornographic materials
  • Postage Stamps
  • P.O. Box (to a post office box)
  • Precious stones, unset
  • R.O.U.S.
  • Seeds
  • Shark fins
  • Shipments prohibited by law
  • Tobacco products
  • Other prohibited items that vary by country
  • Any Shipment that, in judgment, could cause damage or delay to equipment, personnel, or other Shipments
Additional requiring pre-approval for shipping
  • Antiques
  • Artwork
  • Ceramics
  • China
  • Collector's items
  • Confectionery products, such as potato chips in any form, chocolate in any form, pastries and baked goods in any form
  • Gemstones (Prohibited internationally)
  • Glass, crystal
  • Industrial diamonds (Prohibited internationally)
  • Jewelry Packages in excess of $2,500 in value to eligible destinations set forth at and $500 to all other destinations
  • Perishables
  • Pottery
  • Precious metals (Any article containing more than 50% by weight of precious metal)
  • Seeds (International approval only required)
  • Televisions
  • Tobacco
  • Unset precious stones (Prohibited internationally)
  • Watches containing more than 50% of precious metal or any precious gemstone
Dangerous goods

Dangerous Goods that are regulated by the International Civil Aviation Organization (ICAO) as published in the International Air Transport Association (IATA) Dangerous Goods Regulations and the Canadian Transportation of Dangerous Goods Act and Regulations are accepted for transportation only as a pre-arranged, separately contracted service. Restrictions apply on commodities carried, quantities, and available transportation services.


Shipments containing firearms are not permitted for transportation.

Prohibited by law

No service shall be rendered by or its designated courier in the transportation any Shipment that is prohibited by law or regulation of any federal, state, provincial, or local government in the origin country or destination country.

Right of inspection

The designated courier reserves the right to open and inspect any Package tendered to it for transportation but is not obligated to do so.

Refusal of packages or its designated courier reserves the right to refuse any Package that, by reason of the dangerous nature or any other character of its contents, is liable, in the judgment of, to soil, taint, or otherwise damage other merchandise or equipment, or that is economically or operationally impractical to transport, or that is improperly packaged, wrapped or labeled.

Providing address information

Only items properly packaged and using an system-generated label will be accepted. Each package requires a unique shipping label.

The courier cannot deliver to a P.O. Box number, APO, or FPO. Designated addressing requires a street address, including the apartment/suite/unit number and the receiver's telephone number.

An incomplete address (e.g., missing/incorrect: Street Number, Apt/ Unit Number, ZIP/Postal Code, etc.) constitutes an incorrect address and may result in the package being returned to the point of origin or the shipper's holding facility (i.e., RTS - Returned to Sender). If a package is returned, the receiver is responsible for the original shipping charges and any additional charges required to have the package sent to the corrected address.

A Rural Route number is acceptable if the receiver's full name and telephone number are clearly indicated.

Special handling of undeliverable domestic or international packages
The Consignee is responsible for all import requirements, including brokerage fees, duties, and/or taxes. The Consignee must also ensure that items shipped can be legally imported into the country. If the Package is refused by the designated customer or the Package cannot be delivered because the Consignee has not met import requirements, the Courier will retain the Package for a period determined at its sole discretion. The Courier reserves the right to dispose of the Package thereafter. will not accept return charges or fees for the package and will not be responsible for any loss.
Agent for customs clearance

When a Shipment is imported or exported from any country, the Courier may act as the agent for customs clearance, where allowed by law. In effect, the Courier is specified as the nominal Consignee for the purpose of designating a customs broker to perform customs clearance. Local authorities may require documentation confirming that the designated Courier has been requested as the nominal Consignee.

The Consignee is responsible for any import requirements and/or additional charges that may apply for importing items into the destination country. This may include import taxes, duties, surcharges, and/or brokerage fees. UPS or its agents will always be the Customs Agent for Shipments processed using

Delivery attempts

If a signature is required on a Package, and the designated courier’s service provider is otherwise unable to Driver Release a Package, it may be delivered to a neighboring address. The service provider will obtain a signature from the neighbor when completing an indirect delivery.

If the receiver is unavailable upon delivery attempt, UPS may make subsequent delivery attempts, or if a UPS Access Point is available, UPS may forward the package to a UPS Access Point on the following business day for pick up.

Leaving a package unattended at a delivery location if the receiver is unavailable is at the driver's sole discretion.

Proof of delivery

The customer may be notified of the progress of the shipment at various points in the delivery process. will make every effort possible to provide any information available to the customer for the satisfactory delivery of the returned item.

Responsibility for loss or damage

The courier automatically protects against the loss or damage of a Package or Shipment up to a value of $100. If the customer wishes to declare a value greater than $100 for a Package, the greater Declared Value must be entered on the computer shipping documentation. Loss coverage insurance is limited to the insured value.

In connection with a damaged Shipment, the customer must retain the original packaging until the courier or its agent can complete an inspection, and must be kept until the claims process is complete.

In connection with a lost or damaged package, the customer must contact at promptly, as must initiate a report to the courier within 60 days of the scheduled delivery date.

Reimbursement for loss or damage will require submitting claim documentation to UPS. The claim documentation will be prepared and submitted by on behalf of the customer. The customer must provide requested documentation for proof of value within 9 months of the pick-up date for domestic packages or 60 days for international packages.

Packaging requirements

It is the sole responsibility of the Partner to package items to meet the courier's proper packaging guidelines. The Partner accepts full responsibility should failure to package an item adequately result in damage during transit. If an investigation determines the damage is the result of or has been caused by insufficient cushioning or packaging, the Partner accepts responsibility to reimburse the customer to the value for which replacement coverage was purchased through the website and to reimburse the customer for the price paid for shipping. Failure to provide compensation to the customer when damage is due to inadequate packaging may result in suspension or permanent closure of the Partner’s account.

It is the responsibility of the Partner, if reusing boxes, to remove any markings or labeling on the box that would indicate the contents contain hazardous, poisonous, or toxic material. Any fines for using boxes with such symbols are the responsibility of the Partner.

All items, including luggage, must be packaged in a box, cushioned, and sealed according to the UPS Packaging Guidelines. The Partner is responsible for any additional handling fees due to insufficient packaging and/or discrepancies in the weight and dimensions of packages. Each package requires one shipping label with its own unique tracking number.

Limitation of liability or the designated courier shall not be liable for any special, indirect, incidental, consequential, or punitive damages (collectively, the "Consequential Damages") including, but not limited to, loss of profit or revenue incurred by the customer as a result of the courier's acts or omissions, including but not limited to, gross negligence, negligence causing damage, failure to deliver, loss or theft of or damage to the Shipment, or late or delayed Shipment.

In any such event,’s liability shall be limited to a refund of the shipping charges. This limitation of liability applies to all Shipments, notwithstanding that the customer has completed the Declared Value section on the web form.

In no event shall or the courier be liable for any Consequential Damages even if or the courier or its employees are advised in advance of the possibility of such damages. or the courier will not be responsible for the loss or damage to perishable commodities or commodities requiring protection from the heat or cold to the extent that the loss or damage results from exposure to heat or cold or the perishable nature of the items.

In no event shall liability cover the face value of these items: checks, phone cards, lottery tickets, gift cards or other items of a similar nature.

Interruption of service or delay

Without limiting the generality of the limitations of liability herein, or the courier shall not be liable for any interruption of delivery service due to a cause beyond the courier's control or due to strikes, lockouts, labor disputes, emergencies, or severe weather.

The Partner is responsible for ensuring shipping labels are printed and packages are tendered to the courier. A delay in printing the shipping label or not having the package available for the courier may result in a service failure. Any claim for a refund of shipping charges due to a delay in printing the label or a delay in tendering the package to the courier is the responsibility of the Partner. The Partner is responsible for securing packages until pick-up and the courier scans the package. Loss coverage insurance comes into effect when the courier scans the package.

All applicable federal and provincial sales taxes required by law will be included on all charges.


Charges will be made based on the currency stated on the webpage displaying the Order Summary. Any foreign exchange rates and/or fees added by the Customer’s/cardholder’s financial institution for currency exchange or transaction fees are the sole responsibility of the Customer/Cardholder.

Names, trademarks, and registered trademarks of, and “We retrieve what you leave,” are registered trademarks of ILEFTMYSTUFF.COM Inc.

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