ileftmystuff.com is engaged in the service of providing online software solutions and logistics.
ileftmystuff.com, as an online solutions provider, has engaged a primary courier to deliver packages on its behalf. ileftmystuff.com and its subsidiaries are not liable for any service failure incurred by the primary courier.
We have provided a summary of terms and conditions of service for the courier below as a reference to our customers, and by the use of this website, you indicate your agreement: (a) to be bound by these terms and conditions and the primary courier’s terms and conditions; (b) that ileftmystuff.com acts solely as an intermediary and not as a carrier, bailee, or insurer of goods; and (c) that you have entered into a legally binding agreement with ileftmystuff.com.
In certain jurisdictions, ileftmystuff.com provides loss or damage protection directly under its own Shipping Protection Program, supported by a commercial insurance policy. In these cases, ileftmystuff.com may provide compensation directly to the customer in accordance with these terms.
Unless otherwise stated, the following terms are defined as:
The courier offers transportation of general commodities subject to the following restrictions:
ileftmystuff.com may, in its sole and absolute discretion, not accept or may refuse to provide service with respect to any Package:
Length is the longest side of the Package. Girth is the distance around the Package at its widest point, measured perpendicular to the length. Irregularly shaped Packages are to be treated as if packaged in a rectangular box for measurement purposes.
Subject to the limitations set out below, the maximum declared value for carriage that a customer may make is:
If the Customer enters no declared value for the carriage amount for a Package or Shipment, then the courier's maximum liability for that Package or Shipment is $100.
Any effort by the customer to declare a value exceeding the maximum amounts stated above shall be null and void. The acceptance for carriage by ileftmystuff.com or the designated courier of any Shipment bearing a declared value in excess of the maximum amounts does not constitute a waiver of this provision.
Any declared value must be declared in the currency specified on the web page where the declaration is made. For International Shipments, the declared value for carriage cannot exceed the declared value for customs.
For International Packages valued at over $2500, additional documentation may be required, which will cause a delay.
Declared Value (Canada-origin shipments): For shipments originating in Canada, the declared value represents the maximum liability of the courier for loss or damage. Standard courier insurance applies, and the customer may enter a declared value at the time of shipping. Additional coverage may be purchased according to the courier’s standard rates and conditions.
Declared Value (U.S.-origin shipments): For shipments originating in the United States, ileftmystuff.com provides loss or damage protection under its own Shipping Protection Program. Declared value is collected for customs or valuation purposes and does not represent courier insurance coverage. Compensation for loss or damage is provided by ileftmystuff.com in accordance with these Courier Conditions of Service and is subject to the limits and exclusions described herein.
The following articles are prohibited by ileftmystuff.com/Courier. If any such prohibited article enters the courier system, this does not constitute a waiver on the part of ileftmystuff.com and the designated courier. ileftmystuff.com and the designated courier shall have no liability whatsoever for delay, loss, or damage to any such article, even if the customer has entered a declared value on the computer shipping document.
Dangerous Goods that are regulated by the International Civil Aviation Organization (ICAO) as published in the International Air Transport Association (IATA), Dangerous Goods Regulations (DGR) and the Canadian Transportation of Dangerous Goods Act, 1992 (S.C. 1992, c. 34) and the Transportation of Dangerous Goods Regulations (SOR/2001-286) are accepted for transportation only as a pre-arranged, separately contracted service. Restrictions apply to the commodities carried, the quantities, and the available transportation services.
Shipments containing firearms are not permitted for transportation.
No service shall be rendered by ileftmystuff.com or its designated courier in the transportation of any Shipment that is prohibited by law or regulation of any federal, state, provincial, or local government in the origin country or destination country.
The designated courier reserves the right to open and inspect any Package tendered to it for transportation, but is not obligated to do so.
ileftmystuff.com or its designated courier reserves the right to refuse any Package that, by reason of the dangerous nature or any other character of its contents, is liable, in the judgment of ileftmystuff.com, to soil, taint, or otherwise damage other merchandise or equipment, or that is economically or operationally impractical to transport, or that is improperly packaged, wrapped or labeled.
Only items properly packaged and using an ileftmystuff.com system-generated label will be accepted. Each package requires a unique shipping label.
The courier cannot deliver to a P.O. Box number, APO, or FPO. Designated addressing requires a street address, including the apartment/suite/unit number and the receiver's telephone number.
An incomplete address (e.g., missing/incorrect Street Number, Apt/Unit Number, ZIP/Postal Code, etc.) constitutes an incorrect address and may result in the package being returned to the point of origin or the Customer's holding facility (i.e., RTS - Returned to Sender). If a package is returned, the receiver is responsible for the original shipping charges and any additional charges required to have the package sent to the corrected address.
A Rural Route number, which is a unique identifier by a postal service to a mail delivery path in a rural area, is acceptable if the receiver's full name and telephone number are clearly indicated.
The Consignee is responsible for all import requirements, including brokerage fees, duties, and/or taxes. The Consignee must also ensure that items shipped can be legally imported into the destination country. If the designated customer refuses the Package or the package cannot be delivered because the Consignee has not met import requirements, the courier will retain the Package for a period determined at its sole discretion. The courier reserves the right to dispose of the Package thereafter. ileftmystuff.com will not accept return charges or fees for the Package and will not be responsible for any resulting loss.
The Customer is responsible for entering the complete and accurate delivery address when placing an order. ileftmystuff.com is not responsible for delays, losses, or additional charges resulting from an incorrect, incomplete, or invalid address provided by the Customer.
Packages deemed undeliverable by the courier may be returned to the sender or, in some cases, abandoned by the courier if a return is not possible. Refunds or replacements will not be issued for packages that cannot be delivered due to an incorrect or incomplete address.
When a Shipment is imported or exported from any country, the courier may act as the agent for customs clearance, where allowed by law. In effect, the courier is designated as the nominal Consignee to authorize a customs broker to perform customs clearance. Local authorities may require documentation confirming that the designated courier has been requested as the nominal Consignee.
The Consignee is responsible for any import requirements and/or additional charges that may apply for importing items into the destination country. This may include import taxes, duties, surcharges, and/or brokerage fees. The courier or its agents will always serve as the customs agent for Shipments processed through ileftmystuff.com.
If a signature is required on a Package, and the designated courier’s service provider is otherwise unable to driver-release a Package, it may be delivered to a neighbouring address. The service provider will obtain a signature from the neighbour when completing an indirect delivery.
If the receiver is unavailable upon a delivery attempt, the courier may: a) make subsequent delivery attempts; b) forward the package to an access point, which would be a local courier business where undelivered packages are held for pickup; c) release the package; or d) deliver it to a neighbouring address.
If a package is held at an access point and it is not collected within the time allowed by the courier, it may be returned to the Shipper or Partner. If a Package is returned, the receiver is responsible for the original shipping charges and any additional charges required to reship the package.
A receiver may have an account with a courier, such as UPS My Choice, which allows them to set preferences or authorize the driver to leave a package without a signature (Driver Release). Any such terms or preferences are solely between the receiver and the courier. ileftmystuff.com assumes no responsibility for the outcome of these arrangements. Claims involving porch piracy are not covered.
Leaving a package unattended at a delivery location if the receiver is unavailable is at the driver’s sole discretion.
Shipments originating in Canada are automatically covered for loss or damage up to CAD $100 per shipment. Customers who declare a value greater than $100 can purchase additional coverage for a fee, up to the maximum allowable limit. All coverage and compensation are subject to the courier’s standard terms and conditions.
Shipments originating in the United States are protected under ileftmystuff.com’s Shipping Protection Program. This program provides compensation to customers for loss or damage of packages while in transit, up to the limits set out in these terms. The program is supported by a commercial insurance policy held by ileftmystuff.com; however, customers are not insured parties under that policy. A Shipping Protection Fee, based on the declared value of the shipment, may apply to help cover the cost of providing this protection. This fee is not an insurance premium and does not create an insurance contract between the customer and any insurer.
Claims for loss or damage must be submitted to ILeftMyStuff.com at support@ileftmystuff.com within 60 days of pickup.
It is the sole responsibility of the Partner to package items in accordance with the courier's packaging guidelines. The Partner accepts full responsibility should failure to package an item adequately result in damage during transit. If an investigation determines that the damage is the result of or caused by insufficient cushioning or packaging, the Partner accepts responsibility to reimburse the customer for the value for which replacement coverage was purchased through the ileftmystuff.com website and for the price paid for shipping. Failure to provide compensation to the customer when damage is due to inadequate packaging may result in suspension or permanent closure of the Partner’s ileftmystuff.com account.
It is the responsibility of the Partner, if reusing boxes, to remove any markings or labelling on the box that would indicate the contents contain hazardous, poisonous, or toxic material. Any fines for using boxes with such symbols are the responsibility of the Partner.
All items, including luggage, must be packaged in a box, cushioned, and sealed in accordance with the courier's packaging guidelines. The Partner is responsible for any additional handling fees resulting from insufficient packaging and/or discrepancies in package weight and dimensions. Each package requires one shipping label with its own unique tracking number.
Notwithstanding any declared value or the payment of a Shipping Protection Fee, the maximum compensation available for loss or damage shall not exceed:
ileftmystuff.com is the sole insured party under its commercial shipping insurance policy.
Customers are not insured parties and have no direct rights against the insurer. Any compensation paid to customers for loss or damage on U.S.-origin shipments is provided directly by ileftmystuff.com under its own Shipping Protection Program and is subject to the terms, conditions, and limits described herein. Payment of a Shipping Protection Fee does not create an insurance contract between the customer and any insurer.
ileftmystuff.com makes no representation or warranty that the courier’s insurance or ileftmystuff.com’s own insurance policy will cover all types of loss or damage. Compensation is limited to the lesser of (i) the actual replacement cost of the item, (ii) the declared value, or (iii) the actual or reasonably estimated cost to repair the item, in each case as determined by ileftmystuff.com, and subject to all applicable program limits, exclusions, and documentation requirements.
ileftmystuff.com and its designated couriers shall not be liable for any special, indirect, incidental, consequential, or punitive damages (collectively, “Consequential Damages”), including but not limited to loss of profit, revenue, business opportunity, or use, arising from the courier’s or ileftmystuff.com’s acts or omissions in connection with any shipment, whether caused by negligence, delay, loss, theft, or damage to the shipment. This limitation applies even if ileftmystuff.com or the courier has been advised of the possibility of such damages.
ileftmystuff.com and the courier shall not be responsible for loss or damage to perishable commodities or items requiring protection from heat or cold, where such loss or damage results from the perishable nature of the goods or from exposure to temperature. In no event shall liability extend to the face value of items such as cheques, phone cards, lottery tickets, gift cards, or similar instruments.
In no event shall the total liability of ileftmystuff.com, its affiliates, or its service providers exceed the amount paid for the shipping service or protection fee, whichever is lesser.
Without limiting the generality of the limitations of liability herein, ileftmystuff.com or the courier shall not be liable for any interruption of delivery service due to a cause beyond the courier's control or due to strikes, lockouts, labor disputes, emergencies, or severe weather.
ileftmystuff.com does not offer any service guarantees. Delivery times are estimates only and are not guaranteed.
The Partner is responsible for ensuring that shipping labels are printed and packages are ready and available for pickup. Any delay in printing a shipping label or in tendering a package to the courier may result in delayed delivery and will not qualify for a refund of shipping charges. The Partner is also responsible for securing packages until they are picked up and scanned by the courier. Loss coverage protection begins only when the courier scans the package.
Loss or damage protection, whether provided by the courier or by ileftmystuff.com, does not cover delivery delays, service interruptions, or any indirect or consequential losses resulting from a delay.
Charges will be made based on the currency stated on the webpage displaying the Order Summary. Any foreign exchange rates and/or fees added by the Customer’s/cardholder’s financial institution for currency exchange or transaction fees are the sole responsibility of the Customer/Cardholder.
These Courier Conditions of Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute shall be brought exclusively in the courts of Ontario.
You agree to resolve disputes with ileftmystuff.com individually and not as part of any class, collective, or representative action.
ILEFTMYSTUFF!COM and WE RETRIEVE WHAT YOU LEAVE are registered trademarks of ILEFTMYSTUFF.COM Inc.
For online shipping, visit ileftmystuff.com.
For personal service in English, email support@ileftmystuff.com
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