What our partners and their guests are saying about ileftmystuff!

“Thanks very much for sending my old jacket home to me. I received it this afternoon. I know it’s just an old beat-up jacket, but I’ve had it for more than 30 years. It’s been around the US, from China to France and a few places in between, so it has some sentimental value to me. This is the first time I’ve left it behind anywhere. I appreciate your service to return the times left behind and the people at the hotel who also helped.”
Gerald S.
Hilton Garden Inn, Prescott, AZ
“Outstanding. Extremely efficient. The support team was amazing. They responded promptly to my emails. It was easy to follow their instructions on how to get my item back. Hotel chains that do not utilize “ileftmystuff” don’t know what kind of superior service they are missing. I cannot say enough good things about my experience with this company.”
Maria M.
Gaylord Opryland Resort, Nashville, TN
“I wanted to thank everyone involved in returning my son's Penguin to him. See, you may see it as a penguin, but to a child with Dysautonomia who spends more time in hospitals and ERs, that’s his buddy. He’s been in the OR with him and comes along every time he needs iv treatments. There was no living without him, not as he’s declining and losing more ability to be normal. Thank you again. I’m not going to lie. Paying $32 to send a 1lb stuffie back was painful, but I’m grateful he’s back and grateful my son can sleep without crying tonight. Thank you again.”
Michele, Erik, and Peso the Penguin
Staybridge Suites, Charlottesville, VA
“This was the first time someone contacted me to let me know before I realized I had left something behind. The process was easy; the payment was easy, and shipping was fast. I was contacted on Tuesday, filled out the online form on Wednesday and received my item on Thursday—that’s efficiency! Excellent service from you and your team. I would highly recommend ileftmystuff to anyone in the hospitality industry!”
Dottie B.
Caribe West B, Gulf Shores, AL
“This was absolutely the easiest process we have dealt with in a very long time. It was super easy and super-efficient. The communication was over the top. We knew everything was under control, and we would get our stuff back. Your communication process should be taught to all groups claiming they understand customer service. And there was a surprise -- we had realized we had forgotten another piece of clothing until it appeared in the bag. We are very grateful and willing to sing your praises. As someone who handled student and faculty benefit and payroll problems for many years at a major university, I know GREAT customer service when I encounter it. Thank you!”
Nancy C.
The Inn at Saint Mary's, Southbend, IN
“Thank you, thank you, thank you for taking the time to locate my stuff and follow up to ensure that I received it. I cannot thank you, the ileftmystuff team, and the entire staff at Avenue Plaza for a wonderful visit and your great assistance in locating my keys. What a fantastic process you have created to help people like me! ”
Carlos W.
Avenue Plaza, New Orleans, LA
“I didn’t even know I had left the item until I was notified. It was so easy to use this service, and the package was waiting at my door on the day I returned. Very happy this service exists. I would have never thought it was this easy to get an item back that was left in another country. ”
Mike L.
Worldmark Victoria, BC, Canada
“I have never had a hotel be concerned about what I have left behind. I felt like a valued customer by Hyatt using this service. It was easy to use and kept good communication via email on my progress.”

Hyatt Guest
“Wyndham called to tell us that I had left a container with my hearing aids and that they could ship them to us. My wife set it up, and they were here the next day. Beautiful.”

Wyndham Guest
“Thank you so much for providing this service. I just completed the order process to have both items sent back to me. I really appreciate your staff finding these items for my daughter and sending them back to us. ”
Jason Kempton
Home2 Suites by Hilton Raleigh North, Raleigh, NC
“This is a great tool. I just entered my stuff, but I wanted to say WOW, you guys are great, and I wish you much success. I'll be sure to ask if a property I intend to visit offers ileftmystuff. Thanks again!”
Marquise A.
Marriott Savannah Riverfront, Savannah, GA
“Thank you! I love staying at the Holiday Inn when I travel for work to Newport News. This is why!”
Julie N.
Holiday Inn Newport News Hampton - an IHG Hotel, Newport News, VA
“I was pleasantly surprised to find an email waiting for me, letting me know the cleaning lady had found my things. I wasn’t exactly sure if I wanted to pay to have them returned or even if it would be worth the money. Your prices were reasonable, and I decided I would rather have my sandals back than get new ones! You also kept me posted all along the way regarding the shipment of the package. Thank you—excellent service!”
Guest
“It was found, and I picked it up. You guys were amazing. Well done and much appreciated! Wonderful guest service. We were highly impressed and will be back again. :)”
Alicia H.
Kimpton Everly Hotel, Los Angeles CA
“Thank you for the follow-up. This morning, I received a very nice call from the hotel, prompted by your outreach. They related the same information, and I received a confirmation email. I appreciate your help and am glad for the gracious service from both you and the Courtyard team.
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Molly L.
Courtyard by Marriott, Little Rock, AK
“ileftmystuff! has revolutionized how we manage lost and found. It saves time and significantly improves security and traceability. The positive feedback from guests indicates they greatly appreciate the simplified process. The ileftmystuff! team has exceeded expectations supporting both hotel staff and our guests. I strongly encourage everyone to consider moving to ileftmystuff!”
Greg Pezzo, Dir of Safety & Security
Gaylord Opryland Resort & Convention Center, Nashville, TN
“Lost and found has always been a problem area and can cause guest service issues. We started using ileftmystuff! to streamline the lost and found process. It has removed a lot of work, and we have seen positive feedback on TripAdvisor and other third-party websites. ileftmystuff! is a great tool that is easy and convenient for both our guests and the hotel.”
Jaime Mixton, AGM
Hyatt Place Mystic, CT
“Thank you all for making it an easy process to return items to our guests. Not that long ago, I was driving to FedEx, filling out forms, tracking down the guest for their credit card, etc. I can’t tell you how much time this website saves me every week.”
Leyla Karacan, GM
Courtyard by Marriott Charlotte Waverly, Charlotte, NC
“I have taken your company with me to a few places now. You all have this together, and it is SO SIMPLE! I love it and will continue to take it wherever I go. Thank you all so very much for this product. You are doing a great job.”
Jill Sparks, Executive Housekeeper
Folly's Best Rentals, Folly Beach, SC
“We are happy to say that we will be rolling out this amazing program within the next week. Thank you so much again for the follow-up. As we are excited to launch this program to our staff.”
C. Rogers
Marriott Memphis East, Memphis, TN
“I am delighted with the ileftmystuff option and services. This is a fantastic and easy option for guests. I hope all hotels will consider adding this to their services. I work with attorneys who travel for business and occasionally leave items behind. Support staff spends valuable time locating hotel information, attempting to reach guest services, explaining what was left, coordinating the safe return of said items and following up. ileftmystuff made this process a breeze, and I could not be happier. Thank you for creating such an excellent and easy service.”
Tania S.
Radisson, Santa Maria, CA
“The team at ileftmystuff! was beyond amazing, with constant updates sent to me. The bag was safely packed and sealed well by the hotel staff. Your company has protected a travelling experience that could have been a disaster into a memorable trip even with a mishap. The process instructions were quickly followed, and the arrival date was exactly as stated. You will see many of us again soon. The customer service from your associates was stellar!”
Marcia Q.
Hampton Inn & Suites Palm Desert, Palm Desert, CA
“This was the best experience I have ever had when leaving something in a hotel room and the first time I have ever received something back. I stay in a hotel at least one or two times a month and, over my life, I have never received back a lost item. I was so grateful for this service as two items precious to my daughter were among the things returned. It was not only a cost saving to get them back, but it made us all so happy. Thank you.”
Guest
The Westin Resort & Spa, Whistler, BC
“Left my leather satchel by mistake at the Hyatt in Vancouver on Sunday. Got it all back today courtesy of ileftmystuff! They picked it up on Monday morning and it arrived today. Great service. I heartily recommend them.”
John Smith
Hyatt Regency Vancouver

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