Click the "Find my stuff!" button to report your lost item. To start, you'll need the hotel's address or 5-digit Client ID number. You can also upload a photo to help the hotel staff identify your item. We'll send your inquiry to the hotel immediately for review.
The hotel's lost-and-found team will review your lost item report and send you an email/text with an update. If your stuff has been found, the message will provide instructions for getting it back. If your stuff hasn't been found yet, the hotel will keep your report active and contact you again if it is.
To purchase your shipping label, click the "Ship my item back" button in the hotel's email/text. Enter your address to see your shipping options, then pay for your label on our secure payment platform. We'll email you to confirm that your payment was processed, and the hotel will be notified that your shipping label is ready to print.
When the hotel prints your shipping label, the courier will be scheduled for pickup, and you’ll receive an email or text with your tracking information. Once the driver scans your tracking number into their system, you’ll receive an update to let you know your package is on its way.
Sign in to your account and add the details to your in-stock inventory. If you have the guest's contact information, you can send them a confirmation through the system with instructions and a link to arrange shipping.
When a guest reports a lost item, we'll email you to let you know. Click "review" to search your inventory for a match. If the item has been found, send your guest instructions and the link to pay for their shipping label with one click. If the item hasn't been found, we'll send them a message to let them know. The software automatically checks your list of reported lost items each time you add a new item!
Guests pay for their shipping labels on our secure payment platform. We’ll email you when a label is ready to print. (You can also set up your account to receive text messages.) Printing the label automatically sends your guest an update with their tracking information. Please refer to our packaging guidelines for advice on how to package the item securely.
Printing the label schedules the courier for pickup at your property. When the driver scans the tracking number into their system, your guest gets an update to let them know their package is on its way. And if something unexpected comes up, our support team is here to help you sort it out.
Lost and found can be time-consuming and frustrating for both you and your guests. We offer a simple solution to help you save time while you save the day for your guests!
