We all travel with the things we just can’t live without. And when that important stuff gets left behind, we provide a convenient and easy way to help you get it back.
Click on the “Get my stuff!” button to report your lost item. (You’ll need the hotel’s address or 5-digit Client ID number to get started.) You can upload a photo to help the hotel staff identify your item. Your inquiry will be sent to the hotel immediately for review.
The hotel's lost-and-found team will review your lost item report and send you an email/text with an update. If your stuff has been found, the message will provide instructions for getting it back. If your stuff hasn’t been located, the hotel will keep your report active and contact you again if your stuff is found.
To purchase your shipping label, click on the “Ship my item back” button in the email/text sent from the hotel. Enter your address to see your shipping options, then pay for your label on our secure payment platform. You'll get an email from us to confirm that your payment was processed, and the hotel will be notified that your shipping label is ready to print.
When the hotel prints your shipping label, the courier will be scheduled for pickup and you’ll get an email/text with your tracking information. Once the driver scans your tracking number into their system, you’ll get an update to let you know your package is on its way.
Log into your account and add the details to your lost-and-found inventory. If you have it, add the guest's contact information, and send them a message through the system with instructions and a link to pay for their shipping label.
When a guest reports a lost item through our website, we'll send you an email to let you know. Click "review" to search your inventory for a match. Send your guest instructions and the link to pay for their shipping label if a match is found. If no match is found, send them a message through the system to let them know. The software will automatically check your list of reported lost items each time you add a new item!
Guests make shipping arrangements and pay for their shipping label on our secure payment platform. We’ll send you an email when a label is ready to print. (You can set up your account to get text messages.) Printing the label automatically schedules the courier for pickup. Your guest also receives an update with their tracking information.
The courier picks up the package at your property. When the driver scans the tracking number into their system, your guest gets an update to let them know their package is on its way. And if something unexpected comes up along the way, our support team is available to help you sort things out.