How it works

We all travel with the things we just can’t live without. And when that important stuff gets left behind, we provide a convenient and easy way to help you get it back. 

 

If you are a guest:

How it works images_pillow_outline
Step 1
How it works images_pillow_outline
Report your stuff

Click on the “Get my stuff!” button to report your lost item. (You’ll need the hotel’s address or 5-digit Client ID number to get started.) You can upload a photo to help the hotel staff identify your item. Your inquiry will be sent to the hotel immediately for review.

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Step 2
How it works images_glasses outline-1
Watch for an update

The hotel's lost-and-found team will review your lost item report and send you an email/text with an update. If your stuff has been found, the message will provide instructions for getting it back. If your stuff hasn’t been located, the hotel will keep your report active and contact you again if your stuff is found.

How it works images_purse_outline
Step 3
How it works images_purse_outline
Make shipping arrangements

To purchase your shipping label, click on the “Ship my item back” button in the email/text sent from the hotel. Enter your address to see your shipping options, then pay for your label on our secure payment platform. You'll get an email from us to confirm that your payment was processed, and the hotel will be notified that your shipping label is ready to print.

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Step 4
How it works images_box_outline
Get your stuff!

When the hotel prints your shipping label, the courier will be scheduled for pickup and you’ll get an email/text with your tracking information. Once the driver scans your tracking number into their system, you’ll get an update to let you know your package is on its way.

If you are a hotel:

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Step 1
How it works images_monitor_new
Add items to inventory

Log into your account and add the details to your lost-and-found inventory. If you have it, add the guest's contact information, and send them a message through the system with instructions and a link to pay for their shipping label. 

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Step 2
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Review lost item inquiries

When a guest reports a lost item through our website, we'll send you an email to let you know. Click "review" to search your inventory for a match. Send your guest instructions and the link to pay for their shipping label if a match is found. If no match is found, send them a message through the system to let them know. The software will automatically check your list of reported lost items each time you add a new item!

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Step 3
How it works images_printer_new
Print the shipping label

Guests make shipping arrangements and pay for their shipping label on our secure payment platform. We’ll send you an email when a label is ready to print. (You can set up your account to get text messages.) Printing the label automatically schedules the courier for pickup. Your guest also receives an update with their tracking information.

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Step 4
How it works images_box_outline
Ship the package

The courier picks up the package at your property. When the driver scans the tracking number into their system, your guest gets an update to let them know their package is on its way. And if something unexpected comes up along the way, our support team is available to help you sort things out.

Ready to make lost and found easy?

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