Updates to streamline how team members are added to your account

This month we've released updates to help streamline how team members are added to your account and to improve communications between you and your guests. 

Invite team members: This update streamlines adding a team member to your account. Add their name, email, and access level. Then send them an invitation with a link to set up their username and password. 

Add group email: If your team shares an email address to receive notifications when a guest reports a lost item, wants to pick up their stuff, or when a shipping label is ready to print. 

Subscribe to notifications: Team members can subscribe individually to alerts via email and text. Review your team's user accounts to ensure your lost-and-found team members are set up to receive our notifications.

 1. Invite team members using an email address (preferred method):

Log in and click My Profile on the toolbar. You’ll need to be an administrator on the account to access the profile screen.

• Click Configure User Accounts and Settings.
• Click Invite a New User
• Add the team member’s name and work email.
• Click Submit to send them an invitation with a link to set up their username and password.

New users will be listed on the Configure User Accounts and Settings screen under Invited Users Pending until they accept your invitation. Administrators can resend the invitation, edit user details, or delete the user.

2. Add team members without an email address:

If a team member doesn't have an email address, you can add them to your account as a user and then provide their username and password.

Log in and click My Profile on the toolbar. You'll need to be an administrator on the account to access the profile screen.

• Click Configure User Accounts and Settings.

• Click Add a New User and complete the information requested.
• Click Submit.

New users added using this method won’t get a link to set up their login credentials. To update their password, they can use the Change Profile link on the navigational bar at the top of the page when they log in.  

3. Subscribe to email and text notifications.

Team members can be subscribed to receive alerts when guests submit lost item inquiries, request a pickup, or their shipping label is ready to print. 

To ensure users are set up to receive notifications, log in and click My Profile on the toolbar. You’ll need to be an administrator on the account to access the profile screen. 

On the profile screen, click Configure User Accounts and Settings: 

• To add a general-use email, click Add a Group Email.
  
• To update notification preferences for individual users:

• • Click Edit beside the team member’s name.
  • Check Enable Email Notifications.
  • Add the user's mobile number and check Express Shipments, Ground Shipments, or both.
  • Click Submit.

If you’re a new user, you’ll be asked to confirm your mobile phone number by entering a verification code sent to your mobile device. If you’re a current user, you’ll continue to receive text notifications until your next login, when you’ll be asked to confirm your number. Text notifications will be suspended until your mobile number has been verified.