You work hard to provide an exceptional guest experience. Managing lost and found adds yet another challenge to an already demanding job. When stuff gets left behind, returning it to your guest can be time-consuming and costly. And sometimes, despite your team's best efforts, a frustrating lost-and-found experience can ruin an otherwise perfect stay.
Over 6000 registered partners across North America—representing every major brand in the hotel and lodging industry—trust us to provide a better lost-and-found experience for both their guests and staff. Since 2013, our partners have logged over 2.8 million items, saving approximately 30 minutes for each item returned. More than half a million guests have been happily reunited with their lost-and-found items.
Our web-based software is provided free of charge to our partners. Click the button below to set up a business account.
Add your first item and send your guest an automated message with instructions and a link to purchase their shipping label.
Print the shipping label and package the item securely. The system will schedule the courier for pick up directly from the hotel.
Delighting your guests doesn't always earn their loyalty. Helping them solve a problem often does. Make lost and found part of your overall customer service strategy by providing your guests with a convenient way to retrieve their stuff. You’ll improve the lost-and-found experience, reduce costs, and earn their loyalty!
Empower staff with little or no computer experience to add lost-and-found items and quickly determine whether an item has been located and where it is stored.
Eliminate time-consuming tasks like obtaining guests’ shipping information, taking credit card payments over the phone, and trips to the post office.
Avoid shipping costs, address correction fees and declined credit card charges. Our web-based software is provided free of charge to our partners.
Protect guests and reduce risk. PII information is gathered through a secure encrypted session. We use a globally recognized online payment system to provide a secure user experience.
Provide your team with the support they need to manage lost and found effectively. We’re here to ensure they feel confident using our system and are familiar with shipping best practices.
Trust us to help you deliver exceptional guest service. We provide support throughout the shipping process to ensure lost-and-found items are safely returned to your guests.
"ileftmystuff! has revolutionized how we manage lost and found. It saves time and significantly improves security and traceability. The positive feedback from guests indicates they greatly appreciate the simplified process. The ileftmystuff! team has exceeded expectations supporting both hotel staff and our guests. I strongly encourage everyone to consider moving to ileftmystuff!"
"Thanks very much for sending my old jacket home to me. I know it’s just an old beat-up jacket, but I’ve had it for more than 30 years. It’s been around the US, from China to France and a few places in between, so it has some sentimental value to me. I appreciate your service and the people at the hotel who also helped."
“Lost and found has always been a problem area and can cause guest service issues. We started using ileftmystuff! to streamline the lost and found process. It has removed a lot of the work, and we have seen positive feedback on TripAdvisor and other third-party websites. ileftmystuff! is a great tool that is easy and convenient for both the guests and the hotel.”
“Thank you all for making it an easy process for us to return items to our guests. Not that long ago, I was driving to FedEx, filling out forms, tracking down the guest for their credit card, etc. I can’t tell you how much time this website saves me every week.”
"Outstanding. Extremely efficient. The support team was amazing. They responded promptly to my emails. It was easy to follow their instructions on how to get my item back. Hotel chains that do not utilize “ileftmystuff” don’t know what kind of superior service they are missing. I cannot say enough good things about my experience with this company."
“I have taken your company with me to a few places now. You all have this together, and it is SO SIMPLE! I love it and will continue to take it wherever I go. Thank you all so very much for this product. You are doing a great job.”
"This was the first time someone contacted me to let me know before I realized I had left something behind. The process was easy; the payment was easy, and shipping was fast. I was contacted on Tuesday, filled out the online form on Wednesday and received my item on Thursday—that’s efficiency! Excellent service from you and your team. I would highly recommend ileftmystuff to anyone in the hospitality industry!"
"Thank you, thank you, thank you for taking the time to locate my stuff and follow up to ensure that I received it. I cannot thank you, the ileftmystuff team, and the entire staff at Avenue Plaza for a wonderful visit and your great assistance in locating my keys. What a fantastic process you have created to help people like me!"
"This was the best experience I have ever had when leaving something in a hotel room and the first time I have ever received something back. I stay in a hotel at least one or two times a month and, over my life, I have never received back a lost item. I was so grateful for this service as two items precious to my daughter were among the things returned. It was not only a cost saving to get them back, but it made us all so happy. Thank you."
Helping guests get their stuff back is easy with our user-friendly software, dedicated support team, and one of the world’s largest courier companies. Get started today or contact us to learn more!