Hotels/Lodging
Guests

Lost and found made easy!

Save time with our streamlined lost-and-found process. 

Register my business
Lost your stuff? Click here to get it back

Lost. But not forgotten!

Get your stuff back with our easy-to-use system.

Get my stuff!
Work in the lodging industry? Partner with us!

Leaving stuff behind is frustrating

You work hard to provide an exceptional guest experience. Managing lost and found adds yet another challenge to an already demanding job. When stuff gets left behind, returning it to your guest can be time-consuming and costly. And sometimes, despite your team's best efforts, a frustrating lost-and-found experience can ruin an otherwise perfect stay.

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A better lost-and-found experience

Over 6000 registered partners across North America—representing every major brand in the hotel and lodging industry—trust us to provide a better lost-and-found experience for both their guests and staff. Since 2013, our partners have logged over 2.8 million items, saving approximately 30 minutes for each item returned. More than half a million guests have been happily reunited with their lost-and-found items.

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1. Register your business

Our web-based software is provided free of charge to our partners. Click the button below to set up a business account.

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2. Add your first item

Add your first item and send your guest an automated message with instructions and a link to purchase their shipping label.

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3. Ship the package

Print the shipping label and package the item securely. The system will schedule the courier for pick up directly from the hotel.

Earn guests' loyalty

Delighting your guests doesn't always earn their loyalty. Helping them solve a problem often does. Make lost and found part of your overall customer service strategy by providing your guests with a convenient way to retrieve their stuff. You’ll improve the lost-and-found experience, reduce costs, and earn their loyalty!

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Easy inventory management

Empower staff with little or no computer experience to add lost-and-found items and quickly determine whether an item has been located and where it is stored.

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An efficient workflow

Eliminate time-consuming tasks like obtaining guests’ shipping information, taking credit card payments over the phone, and trips to the post office.

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Reduced costs

Avoid shipping costs, address correction fees and declined credit card charges. Our web-based software is provided free of charge to our partners.

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Improved security

Protect guests and reduce risk. PII information is gathered through a secure encrypted session. We use a globally recognized online payment system to provide a secure user experience.

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Training and support

Provide your team with the support they need to manage lost and found effectively. We’re here to ensure they feel confident using our system and are familiar with shipping best practices.

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Satisfied guests

Trust us to help you deliver exceptional guest service. We provide support throughout the shipping process to ensure lost-and-found items are safely returned to your guests.

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What success looks like

Helping guests get their stuff back is easy with our user-friendly software, dedicated support team, and one of the world’s largest courier companies. Get started today or contact us to learn more!

Ready to make lost and found easy?

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